People
Who needs the process to work?
SBS / BUSINESS SOLUTIONOPERATING CANVAS · CONCEPT
Smart Business Solution / FIELD NOTE 19
A steadier way to move work forward.
An operating model concept that connects the everyday work to the wider purpose.
Explore the idea ↓THE WORKING MODELPlace the parts side by side.
Value
What should become easier or more reliable?
Process
What steps make the outcome possible?
Tools
Which systems support the work?
Learning
How will the team notice what needs attention?
A facilitation canvas for the first conversation.
Connect day-to-day work with purpose
An operating model makes clear who does what, with which tools, and how the result is reviewed.
- 01Purpose
Describe the outcome in terms people can recognize.
- 02Routine
Name the repeatable activities that support it.
- 03Learning
Decide how to notice when the model needs to change.